Delivery and returns

Delivery and return 

The goods shall be at the buyer’s risk as from delivery. Standard delivery within the United Kingdom is included within the price although we reserve the right to charge an additional delivery charge to certain locations or for certain sized items. You will always be informed of this in advance and given the opportunity to cancel your order should you wish to do so.

Once the goods are ready for despatch you will be contacted to arrange the delivery. Should you miss the pre-arranged delivery then we reserve the right to apply a second delivery charge to redeliver the order. We make every effort to deliver the goods within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. AVVA accepts no liability in respect of any failure to deliver the goods within the expected timetable. The buyer shall, upon delivery, examine the goods and shall promptly notify in writing to us, where appropriate, of any apparent damage, defect, or shortages.

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment.

Shipping prices

Smaller items: samples floor lights, footstools, textiles, table lamps, tableware, and other accessories.

Large items

Available on all furniture items, large lighting, mirrors and rugs.

Returns and Cancellations

Returns: If the goods that we deliver are not what you ordered or are damaged or defective you should notify us in writing at our contact address within 7 days of the delivery of the goods in question otherwise we shall have no liability to you. If you notify us of a problem under these conditions our only obligation will be, at our opinion: – to replace or repair any goods that are damaged or defective, to make good any shortage or to refund to you the amount paid by you for the goods in question. When returning goods, you will be required to arrange and pay for transit unless the goods are being returned because they are faulty. If you prefer, we will arrange for a carrier to collect the goods from you, however the cost of this will be charged to you and may be deducted from any refund to you. Any goods returned should be in an unused condition, unmodified or damaged by the buyer in any way and in its original packaging.

Cancellations: Whilst every effort will be made to accommodate cancellation of an order, we reserve the right to levy a 30% cancellation charge of the order price in the early stages of production, or if the order has already been completed then regrettably, we will be unable to accept the cancellation and will not be able to offer a refund. All cancellations must be made in writing.